Control What AI Says
About Your Brand.
When someone asks ChatGPT about your business, what does it say? GetOutLoop audits your reviews, brand mentions, and AI perception — then builds your recovery roadmap.
AI is forming opinions about your brand. Are you in control?
- ChatGPT repeats outdated or negative reviews
- Perplexity surfaces a 1-star complaint as top result
- Unanswered negative reviews signal you don't care
- Competitors' better reviews push you down in AI answers
- Brand crisis spreads before you even know it started
- Know exactly what AI says about your brand today
- Respond to every review with the right tone and language
- Proactively build 5-star signals before a crisis hits
- Outrank competitors in AI-driven brand queries
- Crisis playbook ready when you need it most
Reputation Management in the Age of AI Search
AI reputation management is the practice of auditing, monitoring, and improving how your business appears across review platforms, social media, news coverage, and — critically — in AI-generated responses. When a user asks ChatGPT “Is [your business] trustworthy?” or Perplexity “What do customers say about [your brand]?”, the AI pulls from your review history, brand mentions, and publicly indexed sentiment. A poor reputation score doesn't just lose you customers — it trains AI to recommend your competitors instead.
8 Dimensions We Examine
Review Aggregation
Google, Facebook, Yelp, Trustpilot, G2 — consolidated reputation score across all platforms
Sentiment Analysis
Emotional tone mapping — positive, negative, neutral — across every public mention of your brand
Brand Mention Monitor
What blogs, forums, news sites, and social media say about your business right now
AI Perception Audit
What ChatGPT, Perplexity, and Gemini say when asked about your brand — verbatim
Competitor Benchmarking
How your reputation score compares to 3 direct competitors in your category
Crisis Risk Detection
Identify unresolved negative content, viral risks, and reputational landmines before they explode
Review Response Audit
Are you responding to reviews? Is the tone right? We score your response strategy and quality
Recovery Roadmap
Prioritized action plan — what to fix first, what to monitor, and how to build social proof fast
Reputation Plans That Fit Your Risk Level
Start with a free snapshot. Upgrade when the gaps surprise you.
Know your reputation score before you commit
- Overall reputation score (0–100)
- Top 3 critical issues identified
- AI perception check (what ChatGPT says)
- Email delivery within 24 hrs
- —No PDF report
- —No competitor data
Full audit + monthly monitoring + response templates
- Full 8-dimension PDF audit report
- Monthly reputation re-audit
- Review response templates (10/mo)
- Competitor snapshot (1 competitor)
- Crisis risk flag alerts
PRO + crisis playbook + deep competitor analysis
- Everything in PRO
- Crisis response playbook
- Competitor deep-dive (3 competitors)
- Negative content suppression strategy
- 1 strategy call/month
GEO + Reputation = AI Visibility Suite
GEO makes sure AI finds your business. Reputation Management makes sure AI recommends it. Clients who run both audits together get a complete picture of their AI presence — and fix twice as fast. Ask about bundled pricing when you submit your audit request.
Reputation Management FAQ
What does an AI Reputation Audit actually check?
We check your reviews across Google, Facebook, Yelp, Trustpilot, and G2; what blogs and news sites say about your brand; your sentiment score; and critically — what AI platforms like ChatGPT and Perplexity actually say when someone asks about your business by name.
How is reputation management different from GEO?
GEO (Generative Engine Optimization) is about getting AI to find and cite your business proactively. Reputation Management is about controlling what AI says about you when it does. You need both: GEO makes you visible, Reputation makes you look good.
What if ChatGPT says something false about my business?
This is more common than people think. Our AI Perception Audit identifies exactly what AI platforms say about your brand. The Recovery Roadmap then tells you how to correct the record — through content, citations, and brand signal updates.
How quickly can I improve my reputation score?
Quick wins (responding to unaddressed reviews, fixing NAP inconsistencies) can show impact within 2–4 weeks. Deeper improvements (AI perception, brand authority) take 60–90 days of consistent effort.
Do you handle crisis management if something goes viral?
Reputation Complete includes a Crisis Response Playbook — a pre-built response framework for the most common reputation crises. For active crisis management, contact us directly at support@getoutloop.com.
What is AI saying about your brand right now?
The free snapshot takes 24 hours and costs nothing. The answer might surprise you.
Get Free Reputation Snapshot